Returns & right of withdrawal
At StansCards you buy with confidence. When you order online from us, EU law gives you a 14-day cooling-off period — no reason needed. Here is exactly how it works.
14-day cooling-off period
You may return your order within 14 days of receiving it, without giving a reason. Let us know within that period; you then have another 14 days to send the item back.
How to start a return
Before the cooling-off period ends, send us a message on Instagram (@stanscards) or through the channel you ordered with. Include your order number and which card(s) you want to return, and we will send you the return address and the next steps.
Return shipping costs
The cost of return shipping is yours to cover. Always ship returns with tracking and adequate insurance — the risk of damage or loss during the return stays with the sender until we receive the parcel.
Condition of the item
Handle the card or product with care during the cooling-off period. A return must be undamaged, with any sleeve, top-loader or slab intact, and sealed products unopened and in their original packaging. If the value has dropped because you handled it more than needed to assess it, we may deduct that loss from your refund.
Refunds
Once we have received and checked your return, we refund the purchase amount within 14 days via the same payment method. We refund the original shipping cost too; return shipping is not refunded.
Exceptions
The right of withdrawal does not apply to “Rip on Stream” purchases: sealed products opened live on the Whatnot stream at your request. Once opening begins, the product is irreversibly unsealed and cannot be returned. Opened sealed products and cards that are damaged or no longer in their original condition are excluded as well.
Questions?
Not sure whether something can be returned, or have another question? Feel free to DM us on Instagram — we are happy to help.